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Code of Conduct – Rule of Two Policy – Equity, Diversity and Inclusion Policy

North York Hearts Soccer Club is committed to providing a safe, inclusive and positive soccer environment for every player. Our programs follow the guidelines and policies of Canada Soccer and Ontario Soccer.

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Safety Comes First.

Clear guidance, practical procedures and trusted resources to help protect the physical, emotional and social well-being of every North York Hearts player.

About Player Safety & Wellness

Safety is everyone’s responsibility. North York Hearts is committed to creating an environment where players feel protected, supported and confident speaking up when something does not feel right.

The club’s safety approach includes concussion management, emergency planning, child protection, injury response, inclusion and mental wellness. Coaches, families and players all have a role in recognizing concerns early and following the correct reporting and response procedures.

Code of Conduct

North York Hearts Soccer Club (“The Club”) has developed the following Child Protection Code of Conduct to guide our coaches, staff and volunteers in their interactions with children.

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Rule of Two Policy

North York Hearts Soccer Club is committed to ensuring all children are protected and safe. The Rule of Two policy is an important part of creating safe environments for children.

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Equity, Diversity and Inclusion Policy

The aim of this policy is to ensure that everyone is treated fairly and with respect and that North York Hearts Soccer Club is equally accessible to all.

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Responsible Coaching Movement

North York Hearts has taken the Responsible Coaching Movement pledge, reinforcing our commitment to a safe, respectful and positive soccer environment. Through the Rule of Two, background screening and ethics training, we support responsible coaching and player well-being.

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Culturally Responsive Coaching and Programs

North York Hearts welcomes participants from all cultural and religious backgrounds. Our Equity, Diversity and Inclusion Policy sets out our commitment to fair treatment, respect and an environment free from discrimination. We recognize that families bring different experiences, languages and traditions to soccer. We seek to understand individual needs through respectful conversations with participants and families, without making assumptions about their background. How We Support Participation - Coaches use clear instructions and visual demonstrations to help players understand activities, including players who are learning English. - Families can discuss cultural or religious needs affecting attendance, clothing or participation. We consider appropriate arrangements within safety and competition requirements. - Coaches adapt activities and communication to help players participate, learn and feel included. - Coaches are introduced to the club’s inclusion policy and supported in responding respectfully to cultural differences. Talk to Us Families are encouraged to share what would help them participate comfortably. Email info@heartssoccer.com to discuss your needs or connect with the appropriate club representative. Please keep sensitive personal information out of your initial email.

Read Our Equity, Diversity and Inclusion Policy

Have A Safety Concern?

If you are concerned about an injury, concussion, unsafe behaviour, bullying, safeguarding issue or a player’s well-being, report it through the appropriate club process. For immediate danger or a medical emergency, call 911.

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Why Hearts Is Different

More Than Player Safety

North York Hearts takes a proactive approach to safety by combining prevention, preparation, clear reporting procedures and appropriate support.

  • Suspected concussions require immediate removal from activity and no same-day return to play.
  • Every session or venue should have clear emergency roles, exact location information, first-aid access and emergency contacts.
  • Adult interactions with minors should follow the Rule of Two and avoid isolated or unnecessary one-to-one situations.
  • Coaches should listen to wellness concerns but should not diagnose medical or mental-health conditions.
  • Personal and medical information should be handled respectfully and shared only when appropriate for safety or care.
  • Injuries, near misses and serious incidents should be documented and reviewed so procedures can continue to improve.

Helpful Information

Frequently Asked Questions

The player should be removed from activity immediately and must not return the same day. The player should follow the club’s concussion protocol, appropriate medical guidance and the required graduated return-to-sport process.